Refund Policy

Effective Date: January 15, 2026

At AVA - AI Academy, operated by Elevate Logic Labs LLC, we want to ensure you have a clear understanding of our refund procedures. Because we provide digital educational products that are delivered immediately upon purchase, we adhere to the following policy:

1. Digital Content & Course Access

Final Sale: Once a user has logged into the student portal or accessed any course materials, the product is considered "consumed," and no refunds will be issued.
Pre-Access Refunds: If you have purchased a course but have not yet logged in or accessed any modules, you may request a full refund within 14 days of your purchase date.

2. Refund Request Process

Submission: All refund requests must be sent via email to [Your Business Email].
Information Required: Please include your full name, the email address used for purchase, and your order number.
Verification: Our team will verify through our system logs that the digital content has not been accessed prior to approving any refund.

3. Processing and Timelines

Approval: You will be notified of the approval or rejection of your refund within 3–5 business days.
Payment Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment via Stripe.
Bank Processing: Please allow 5–10 business days for the funds to appear in your account, depending on your bank's processing times.

4. Chargebacks

We encourage students to contact us directly to resolve any issues. Elevate Logic Labs LLC keeps detailed logs of student access to protect against fraudulent chargeback claims.

5. Contact Information

For any questions regarding this policy, please reach out to:

Elevate Logic Labs LLC Email: [info@rkdesigns.store]